Employee orientation
You don’t have to face difficulties alone.
You can count on us!
You can count on us!
EAP program
What is it?
Support for the moments when you need it.
There are times when we all feel that a little support would be helpful. Perhaps a situation at work is more complicated than usual, or there are difficult moments in your personal life.
About confidentiality
Confidential, free advice from professionals – when you are:
Mental health
Struggling with stress, exhaustion, relationship difficulties, anxiety, or other mental health challenges.
Conflicts
Looking to better manage family or workplace conflicts.
Legal & financial
In need of guidance on financial or legal matters.
Healthy lifestyle
Aiming for a healthier lifestyle or simply want to better understand how your body and mind work.
About confidentiality
Real experts. Fully anonymous. For your whole household.
Our advisors help you find clarity, understanding, and solutions.
Anonymous
You don’t need to introduce yourself – it’s enough to indicate which workplace you’re coming from.
For your family too
Available to your household members, including children up to the age of 25, as long as they still have student status.
How it works
From first contact to the right expert.
Employees and their immediate family members reach out via
Non urgent
Personal issues
48 hrs
Professionals will be assigned according to case classification
Crisis
Urgent issues
Immediate
Immediate crisis intervention by dedicated psychological experts
Fields of expertise
Four areas. One place to turn.
Personal, psychological
- Relationship issues (divorce, breakup, infidelity).
- Workplace distress, fatigue, depression, burnout.
- Problems related to parenting, elderly care, and medical caregiving.
- Family related problems.
- Psychological, mental disorders.
- Alcohol and drug addictions.
- Crisis.
- General, everyday topics.
Legal
- Donation.
- Succession proceedings.
- Order for payment procedure.
- Enforcement.
- Motor vehicle liability insurance.
- Enforcement of consumer rights.
- Inheritance, succession to liabilities, eviction.
- Accidents, e.g., claiming compensation.
- Medical malpractice.
Financial
- Taxation and tax filing related matters.
- The co-borrower is not fulfilling their payment obligations.
- Foreign currency loan, debt rescheduling, student loan repayment.
- Questions related to subsidies, CSOK, Family Start Loan.
- Resolution of mortgage debt.
- Municipal housing, financial hardship.
Health
- Diabetes-related counseling.
- Personal trainer.
- Seeking lifestyle counselling.
- Nutritional counseling.
- Weight management counseling.
- Smoking cessation.
- Fatigue management.
- Questions related to medical test results.
Consultation with experts
Fast, flexible and in the format that suits you.
No limit
on the number of issues you can bring up
2 days
to schedule an appointment with the specialist
≤ 5 days
until counseling begins, if the timing suits you
Years
of experience – qualified consultants
Psychological counseling
Legal & financial counseling
Phone onlyAt least three months must pass between the treatment of two psychological issues. Therefore, we can only accept a new application after this period has elapsed. This ensures that we can provide the best possible support each time.
Within the framework of the You Can Count on Us! program, legal experts do not draft documents, provide legal representation, or prepare or review contracts. They offer legal guidance only.
In practice – call center
One call, four simple steps.
- 1Call the toll-free number – available every day of the year, in your own language.
- 2Listen to the privacy policy notice. Press 1 to accept.
- 3The operator registers your application anonymously, with reference to the company only.
- 4Answer a few questions so the operator can proceed.
In cases of psychological crisis, immediate expert intervention is provided.
Please note that calls to the call center are answered by program operators, not experts. They do not provide counselling services.
In practice – online support
Everything online at www.24eap.com
Book yourself
Independently book an appointment and join counseling via video or chat.
Learn & explore
Articles, videos, quizzes, self-assessment tests, and thematic materials.
One registration
Gives access to all the program’s mobile applications – no extra sign-up needed.
You can also request assistance through the program’s website.
In practice – mobile apps
Support in your pocket.
Your all-in-one app
MY EAP
The mobile version of EAP Online. Inside, Minka – the program’s own AI assistant – helps you navigate, answers your questions, and even assists with booking appointments.
Talk to a psychologist
EAP Chat
A simple and fast interface where you can easily book counseling and then talk with a psychologist via chat or video.
Immediate help
EAP Crisis
If you feel you need immediate psychological help, this app provides direct access to a psychologist via chat.
Informational materials
Watch, read, share.
First step
Download MY EAP or visit www.24eap.com
You can count on us!
Thank you for your attention!
You can count on us!
This document contains confidential information or details of proprietary processes or systems developed by our firm. Therefore, we respectfully request that the contents be held in strict confidence and not shared with any third parties without our written permission. The contents of this document is the intellectual property of CGP Europe Kft. and is protected by copyright.