40
stores visited in Slovakia with on-site EAP orientations (Jun–Oct)
Partnership review 2026
Tesco × CGP Europe
What we delivered in the Czech Republic, Slovakia, Hungary and Poland in 2026, and what we propose for the next contract period
CGP Europe · part of TELUS Health · Confidential01 / 14
2026 at a glance
A year of on-site presence, new tools and tailored support
10
EAP orientations for Czech regional teams and store managers (8 held, 2 planned)
5
expert-led workshops: neurodiversity for HR (HU) and financial wellbeing (CZ, SK, HU), plus 4 planned in Poland in November
4
countries introduced to DoYouEAP live reporting with AI assistant, ROI and Pulse Survey
Plus: monthly on-site counselling (CZ), EAP presence at Tesco events (HU Reward Day, SK Community Event and Family Day), and an LGBTQ+ specialist in every country.
CGP Europe × Tesco · Partnership review 202602 / 14
Czech Republic
Steady activation across regions and stores
| Date | Activity |
|---|---|
| 3 Feb | 2026 workshop catalogue shared (free of charge under the contract) |
| 13 Apr – 9 Sep | 8 EAP orientation meetings for regional teams and store managers |
| 28 May | New DoYouEAP platform and Live Report presented (AI assistant, ROI, Pulse Survey) |
| 19 Aug | EAP Group Activities proposal presented |
| 11 Sep | New-design digital materials and promotional videos delivered |
| 29 Sep | Mental Health Month programme presented |
| 15 Oct | Financial workshop: investment, retirement planning, legacy |
CGP Europe × Tesco · Partnership review 202603 / 14
Slovakia · January – May
New ideas, new tools and requests delivered
- Jan
- Domestic violence meeting with Miroslava and managers, with relaunch recommendations
- 2026 workshop catalogue shared
- Feb
- On-site visit and brainstorm at a Bratislava store: the idea of in-store EAP promotion was born
- Feedback form for counselling users introduced (Tesco request)
- Mar
- First free webinar launched on the 24EAP platform
- CGP Group Activities concept presented
- Apr
- On-site psychological consultations extended for another year
- DoYouEAP introduced in person in Bratislava
- Cross-country data access for country managers (Tesco request)
- May
- Regional breakdown added to DoYouEAP (Tesco request)
- CGP at the Tesco community event at Bratislava HQ
- Newsletter distribution list updated
CGP Europe × Tesco · Partnership review 202604 / 14
Slovakia · June – October
40 stores visited in five months
- Jun
- E-learning module delivered for Tesco employee onboarding (Tesco request)
- On-site EAP orientations started: 12 stores
- Jul
- On-site EAP orientations: 6 more stores
- Aug
- New domestic violence support materials prepared and approved
- Sep
- EAP stand at Tesco Family Day with interactive, sensory-based engagement
- Quarterly review with Tesco HR on feedback and promotion
- On-site EAP orientations: 8 stores · Wellbeing Month options presented
- Oct
- Expert-led on-site debriefing after an escalated workplace conflict
- On-site EAP orientations: 14 stores · 2 financial literacy sessions (free workshop)
- Visibility icon added to the 24EAP login page (Tesco request)
CGP Europe × Tesco · Partnership review 202605 / 14
Hungary
Tailored support for Tesco Global and TBST
| Date | Activity |
|---|---|
| January | Separate monthly reports for Global and TBST; monthly coordination meeting (23 Jan) |
| 28 Jan | On-site EAP presence at the Tesco Reward Day (Váci út) |
| February | LGBTQ+ category in case reporting and an LGBTQ+ specialist in every country |
| 5 Feb | 2025 annual results and 2026 workshop plan presented |
| 24 Feb | Neurodiversity workshop (ADHD and autism) tailored for HR roles |
| 3 Mar | Group Activities presented; tailored offer sent on 6 March |
| Mar – Apr | DoYouEAP briefing (31 Mar); CGP innovations and reporting update (24 Apr) |
| August | Named experts for on-site counselling, so colleagues know who they book with |
| October | Online financial wellbeing workshop: mental health and money |
| October | Menopause support programme discussed, with a planned launch in January 2027 |
| October | 2027 Q1–Q2 workshop themes agreed with TBST |
CGP Europe × Tesco · Partnership review 202606 / 14
Poland
A small team with the highest engagement
| Date | Activity |
|---|---|
| 8 Apr | 2025 annual report review meeting |
| 20 May | DoYouEAP presentation |
| 27 Oct | Workshop planning meeting |
| 6 Nov | Workshop: Men’s health |
| 13 Nov | Workshop: How to make the most of stress |
| 20 Nov | Workshop: Neuro-wellness |
| 27 Nov | Workshop: Maintaining mental well-being |
6.3%
utilisation among 300 employees, the highest in the region
CGP Europe × Tesco · Partnership review 202607 / 14
Responsiveness
Tesco asked, we delivered
| Tesco request | Country | Delivered |
|---|---|---|
| Separate reporting for the Global and TBST sites | HU | January |
| LGBTQ+ category in case reporting | All | February |
| LGBTQ+ specialist counsellor in every country | All | February |
| Feedback form for counselling users | SK | February |
| Cross-country data access for country managers | SK | April |
| Regional breakdown in DoYouEAP | SK | May |
| E-learning for employee onboarding | SK | June |
| On-site store orientations | SK | Jun–Oct, 40 stores |
| Visibility icon on the 24EAP login page | SK | October |
CGP Europe × Tesco · Partnership review 202608 / 14
Proactive proposals
Ideas we brought to the table
| Our proposal | Where | Status |
|---|---|---|
| 2026 workshop catalogue (free under contract) | CZ, SK, HU | Shared Jan–Feb; ready to book |
| CGP Group Activities programme | CZ, SK, HU | Presented; awaiting decision |
| Mental Health / Wellbeing Month programme | CZ, SK, PL | Presented in September |
| In-store promotion and store-manager meetings | SK | 40 stores; manager meetings pending |
| Monthly webinars on 24EAP | SK | Launched March; promotion to restart |
| Monthly topic materials | CZ, PL | Ongoing in PL; paused by Tesco in CZ |
| Domestic violence relaunch | CZ, SK | Live (CZ); new materials approved (SK) |
| DoYouEAP: AI assistant, ROI, Pulse Survey | All four | Presented; ready to use |
Many of these are ready to roll out. A joint activation calendar will get them to colleagues.
CGP Europe × Tesco · Partnership review 202609 / 14
Shared goal
From 1.5–1.9% to 3% utilisation in CZ, SK and HU
CZ
1.9%
101 cases
SK
1.7%
90 cases
HU
1.5%
100 cases
PL
6.3%
300 employees
Joint target
3%
within 12 months
Reach every store
On-site orientations in at least 10 stores per country per year, plus QR posters and in-store screens
Equip managers
Training on spotting distress and referring to EAP, and the onboarding e-learning for every new starter
Stay visible
A monthly campaign calendar, quarterly workshops and Pulse Surveys to target the topics that matter
Utilisation figures: Tesco partnership review; PL: CGP Europe · CGP Europe × Tesco10 / 14
Next contract period
Your priorities, our proposal
| Tesco priority | CGP Europe proposal |
|---|---|
| Consistency and commercials | One CE service standard, harmonised terms and one CE report; 3 workshops per quarter in each country, plus comms campaigns, included in the quarterly fee |
| Proactive partnership | Dedicated CE account manager; a quarterly call with all country account managers to review activities and keep them aligned; quarterly business reviews with retail insights |
| Activation and engagement | Ready-to-use annual campaign calendar; on-site engagement in 10 stores per country per year, included in scope |
| Insights and operations | Quarterly insight report with trends and recommended actions; quarterly FTE update process for invoicing |
| On-site support for critical events (critical SLA) | On-site support mobilised within 24 hours of a critical event |
CGP Europe × Tesco · Partnership review 202611 / 14
What we can add · CZ, SK, HU and PL
Extra options for the next period
Manager training
Mainly for store managers: spotting distress, starting the conversation and referring to EAP. 3 sessions per country per year.
Retail workshop topics
For the quarterly workshops: stress on the shop floor, difficult customers, sleep and shift work
Financial wellbeing
A series for all countries, building on the 2026 sessions. Not included in the EAP fee.
Domestic violence
The approved materials rolled out across CE with an awareness campaign
Pulse Surveys
Measure wellbeing and psychosocial risks, then target the right actions
Events package
One unified CE concept and content for Wellbeing Month, Family Days and events. Production costs are covered by Tesco.
CGP Europe × Tesco · Partnership review 202612 / 14
Summary of added services
What Tesco gets on top of the current EAP
| Service | Quantity | Cost |
|---|---|---|
| Tailored workshops | 3 per quarter per country (12 a year) | Included |
| Manager training, mainly for store managers | 3 sessions per country a year | Included |
| On-site engagement in stores | 10 stores per country a year | Included |
| Ready-to-use comms campaigns | Monthly, one CE calendar | Included |
| Alignment call with all account managers | 4 a year | Included |
| Quarterly business review and insight report | 4 a year | Included |
| Quarterly FTE update for invoicing | 4 a year | Included |
| Dedicated CE account manager | 1 for the whole region | Included |
| On-site support for critical events | Mobilised within 24 hours | SLA |
| Events package: one CE concept (included) | Wellbeing Month, Family Days | Production by Tesco |
| Financial wellbeing series | All countries | Not included in EAP fee |
All at the current price · CZ, SK, HU and PL
All at the current price · CZ, SK, HU and PL · CGP Europe × Tesco13 / 14
Next steps
Let’s shape the next period together
- 1Agree the CE scope, service standards and SLAs
- 2Build a joint 2027 activation calendar for all countries, including Poland
- 3Renew at the current price, with the new services added: Slovakia April 2027, Czech Republic and Hungary June 2027
- 4Start quarterly business reviews with insights and recommended actions
Thank youThank you · CGP Europe × Tesco14 / 14